The Vital Role of a Sales Progressor: How Elowen Gray Roberts Supports Our Clients Every Step of the Way

When you decide to sell or buy a property, the process doesn’t stop once an offer is accepted. In many ways, that’s when the most important work begins. At Philip Martin, we are proud to have a dedicated Sales Progressor, Elowen Gray Roberts, whose role is to guide clients through the final stages of the property journey — ensuring sales reach completion as smoothly and quickly as possible.

As one client recently shared:

“Very friendly & professional — I really feel they helped keep everything moving.”

What Does a Sales Progressor Do?

A sales progressor acts as the vital link between all parties involved in a property transaction. This includes buyers, sellers, solicitors, mortgage advisors, and surveyors. Elowen’s role is to:

• Keep communication flowing – She provides regular updates, so our clients are never left wondering what’s happening with their sale or purchase.

• Resolve potential delays – From chasing paperwork to liaising with solicitors, Elowen ensures nothing is left to chance.

• Offer reassurance and guidance – The sales process can be stressful, but with Elowen’s support, clients know they have an experienced professional on their side.

• Keep everything on track – By proactively managing the chain, she helps prevent unnecessary setbacks and keeps transactions moving forward.

Why Elowen’s Role is So Important

Property transactions are often described as one of life’s most stressful experiences. Without a dedicated sales progressor, it’s easy for clients to feel left in the dark. That’s where Elowen makes a difference. Her commitment, attention to detail, and problem-solving skills mean our clients feel supported and informed at every stage.

Her role not only helps to reduce stress but also increases the likelihood of sales completing successfully — which benefits everyone involved.

Client Feedback

Many of our clients have highlighted how Elowen has gone “above and beyond” during their sales, from arranging removals at short notice to chasing up last-minute queries that could have caused delays.

Here’s what one happy client had to say:

“Great service start to finish from everyone I dealt with. Calls always returned, regular updates along the way. Elowen in particular went the extra mile helping to find an independent removal company when mine could not make the revised date. Very friendly & professional — I really feel they helped keep everything moving.”

Feedback like this highlights just how valuable Elowen’s role is in helping clients feel supported during what can otherwise be a stressful process.

Supporting Our Clients in Cornwall

Whether you’re buying your first home, moving to a larger property, or downsizing, Elowen ensures that the process is handled with care, efficiency, and professionalism. At Philip Martin, we believe her role is vital to delivering the high standards of service that our clients deserve.

Looking to Sell Your Property?

If you’re thinking about selling your home in Cornwall, our dedicated team — including Elowen, our full-time Sales Progressor — is here to help you every step of the way. Get in touch with us today to see how we can support your move.